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FAQ for Expectant Parents
How soon after birth will the pediatrician see your baby?
When will your baby’s next exam take place?
When is the office open?
What to do when the office is closed?
When to add your child to your health insurance policy?
What to ask your insurance company?
How often will your child be seen for well visits and immunizations?
FAQ for New Families
What do you need to do before your first appointment?
When is the office open?
When should I call to make an appointment?
What to do about questions you have before your first office visit?
What to do when the office is closed?
What to ask your insurance company?
How often will your child be seen for well visits and immunizations?
Where do ABC Pediatrics doctors have hospital admitting privileges?
FAQ for Expectant Parents
How soon after birth will the pediatrician see your baby?
Most hospitals ask for the name of your pediatrician when you are
admitted to deliver your baby. Your baby will be examined by the
pediatrician within the first 24 hours of life. If you are delivering
at Edward Hospital our doctors will be available to you and your baby.
This will give you an opportunity to get answers to any questions you
may have at that time. The doctor will let you know when to schedule
the first office visit for your baby. If you deliver your baby at a
hospital where our doctors are not on staff, please call our office
after delivery to arrange your baby's first exam.
When will your baby’s next exam take place?
Your first routine well exam for your baby will be at 2 weeks of age.
What to do about questions you have before your first office visit?
A registered nurse from ABC Pediatrics will be calling you within a
few days of your discharge from the hospital. Please feel free to
discuss any concerns with the nurse at that time. If you have not
heard from our office and have questions or concerns, please call us
at (630) 355-0003.
When is the office open?
Our office is open 7:30 AM on weekdays and 7:45 AM on Saturdays. Our
office closes at 7:30 PM Monday through Thursday and 6:00 PM on
Fridays.
What to do when the office is closed?
If you have a life threatening emergency, call 911. ABC Pediatrics
has a 24 hour answering service. If you have a question that can
wait, you may leave a voice mail message and someone will respond to
your message first thing in the morning of our next business day. If
you need prompt attention, you may call our number and the answering
service will page the doctor immediately. If you have not had a phone
call back from the doctor within 15 minutes for an emergency or 1 hour
for a routine call, you should call again and inform the answering
service you did not receive a call back from the doctor.
When to add your child to your health insurance policy?
As soon as your child is born, contact your employer's human resource
department or your insurance agent. Most insurance companies only
allow 30 days from the child's birth date to add a dependent to your
policy.
What to ask your insurance company?
Is ABC Pediatrics a participating provider in your insurance plan?
Does your insurance cover well care visits?
Does your insurance cover immunizations?
Do you have a copay?
Do you have a deductible?
How often will your child be seen for well visits and immunizations?
The American Academy of Pediatrics recommends that your child should
be seen at two weeks, two, four, six, nine, twelve, fifteen, eighteen
and twenty-four months and annually after that. Immunizations will be
given at the two week, two, four, six, nine, twelve, fifteen and
eighteen month well examinations. It is important that your child be
scheduled for these examinations and immunizations.
FAQ For new Families
What do you need to do before your first appointment?
Please send our office a copy of your child’s medical records. A medical
records authorization form is enclosed to be sent to the previous doctor’s
office to authorize the release of your child’s medical records to us.
When is the office open?
Our office is open at 7:30am on weekdays and 7:45am on Saturdays. Our
office closes at 7:30pm Monday through Thursday and 6pm on Fridays.
When should I call to make an appointment?
To enable a better selection of time and day, please call for appointments as
early as possible. If you are unable to make it to a physical appointment,
please notify us 24 hours in advance. If you are unable to make it to a sick
appointment, please notify us 1 hour in advance. This will provide the
opportunity for another patient in need of care to be seen.
What to do about questions you have before your first office visit?
A registered nurse from ABC Pediatrics is available during office hours.
After we have received medical records from your previous doctor’s office,
the nurse will better be able to answer any concerns. If you have questions
or concerns, please call us at (630) 355-0003.
What to do when the office is closed?
If you have a life-threatening emergency, call 911. For non life-threatening
problems, ABC Pediatrics has a 24 hour answering service. If you need
prompt attention, you may call our number, press 0 (zero), and the
answering service will page the doctor. If you have not had a return call
from the doctor within 15 minutes for a non life-threatening emergency or
1 hour for a routine call, you should call again and inform the answering
service you did not receive a call back from the doctor. If you don’t need a
physician call back, but need to leave a voice mail message, you may do so
by pressing 1 (one). Someone will respond to your message on our next
business day.
What to ask your insurance company?
Is ABC Pediatrics a participating provider in your insurance plan?
Does your insurance cover well care visits?
Does your insurance cover immunizations?
Do you have a copay?
Do you have a deductible?
How often will your child be seen for well visits and immunizations?
The American Academy of Pediatrics recommends well visits at two weeks,
two, four, six, nine, twelve, fifteen, eighteen and twenty-four months and
annually after that. Immunizations will be given at the two week, two,
four, six, nine, twelve, fifteen and eighteen month, five and fourteen year
well examinations. It is important that your child be scheduled for these
examinations and immunizations.
Where do ABC Pediatrics doctors have hospital admitting privileges?
All the doctors have full privileges at Edward Hospital in Naperville.
Please complete and bring with you the patient information sheet,
financial policy and age appropriate health history form to save you
time at the office. Always have your insurance card available at the
time of your visit. If there are any questions, please ask since we
do want to be of help. Again, welcome to our practice. We look
forward to meeting you at your first appointment.
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